Refund policy

Because each dispatch is produced in limited quantities and mailed as a subscription service, all sales are considered final.

Refunds

Monthly subscription charges are non-refundable once processing for a dispatch has begun. Processing begins the 25th of every month for the following months dispatch.

Annual subscriptions are non-refundable after the first shipment has been mailed.

Replacement Items

If your dispatch arrives damaged or significantly incomplete, please contact The Office via the Contact tab within fourteen (14) days of delivery.

Please include:

• Your name
• Dispatch number
• Description of the damage

When available, replacement materials may be provided at no additional cost.

Limited Edition Items

Certain products, including Field Passports, archival materials, and limited-run merchandise, may not be eligible for replacement once inventory has been exhausted.